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Terms & Conditions

The copyright for all the works within the pages of this website ….. Is owned by Surya Hospitals. Reproduction of part or all of the contents of any of these pages is prohibited, except to the extent permitted below.

The pages and the individual copyright works within them can be viewed on screen, downloaded onto a hard disk, or printed for personal use, provided you include this copyright notice on each copy, make no alterations to any of the pages, and do not use any of the pages in any other work or publication in any medium. The copyrighted works in these pages may not be used, distributed, or copied for any commercial purpose.

Legal Disclaimer

Please carefully read this section as it contains the legal terms and conditions that you agree to when using our Site.


This website is operated by Surya Hospitals and owned and governed by Surya Hospitals Pvt Ltd.



Anyone visiting our website is required to comply with the specified terms and conditions. By accessing or utilizing this website, you explicitly agree to fully adhere to these terms and conditions. It is essential to acknowledge that Surya Hospitals reserves the right to modify them periodically, and any such changes will be posted on this website.


These terms and conditions for the website apply to all transactions, encompassing online appointment bookings, bill payments, advance payments for services, and any other transactions conducted through this website or its hyperlinks, as well as authorized third-party websites.

Information provided by you:

Hyperlinks and third party websites:

This website facilitates user access to other sites, allowing them to navigate away from this platform to visit websites affiliated with Surya Hospitals (referred to as "Hyper-Link Sites") or third-party websites, for the user's convenience. It is important to note that Hyper-Link Sites and third-party sites may have rules, regulations, and privacy provisions that differ significantly from those provided on this website. Users access these Hyper-Link Sites, third-party websites, or any other internet sites linked to this website at their own risk. Surya Hospital assumes no responsibility for the content, accuracy, or correctness of the information and provisions on such sites, explicitly disclaiming any related liability. The inclusion of a Hyper-Link Site does not indicate direct or indirect endorsement by Surya Hospitals of the Hyper-Linked Site or the products and services offered there. All transactions conducted on such Hyper-Link Sites are subject to the respective site's terms and conditions of usage.


When Surya Hospitals receives a transaction instruction from you regarding any services or products on the website, through the appropriate mode, Surya Hospitals will have the right to debit the specified account for the payment along with any associated charges for the transaction. You might also be redirected to a third-party site for transaction processing, in which case the terms and conditions of that third-party site will govern the transaction. Surya Hospitals will not be held liable for (a) any unsuccessful or incomplete transaction, (b) any failure on the part of the bank, credit card, or third-party site or agency to fulfil its obligations, or (c) any loss or damage directly or indirectly resulting from the acceptance or decline of authorization for any transaction, for any reason whatsoever.

Payment Gateway & Methods:

Confirmation/ Evidence of Transaction:

Confirmation/ Evidence of Transaction:

Paid Appointments

Regarding any transactions authorized by Surya Hospital through its website at any given time, Surya Hospital’s internal records of these transactions, whether maintained through computer systems or other means, which include the timestamp of the transaction(s), will serve as definitive evidence of the authenticity and accuracy of those transactions. These records will be deemed conclusive and binding on your part for all intents and purposes.



Rescheduling online paid consultations or PHP appointments is limited to the same hospital and the specific physician initially chosen. This can only be done prior to the generation of the invoice. Once the invoice is generated, cancellation and refund procedures outlined below must be adhered to. If necessary, a new booking should be initiated. In contrast, rescheduling nonpaid consultations or PHP appointments allows flexibility across any hospital under Surya Hospitals Pvt Ltd.


Cancellation by the Customer-

Cancellation by Surya Hospital -


Upon receiving a valid cancellation notice for the appointment and/or PHP, in accordance with the information mentioned earlier, we will initiate a refund using the same method as the original payment. If the payment was made through a Credit/Debit Card or net banking, the refund will be processed through the respective Credit/Debit Card or net banking account. Typically, refunds are completed within 3 working days. It's important to note that any delays in crediting the amount to the Cardholder's credit card account or account holder’s bank account are beyond our control and are managed by the Cardholder's issuing bank.

A refund reference number will be provided for your records and further communication with your bank. It's essential to highlight that no refund or cancellation requests will be accommodated for payments made against bills or services already received. Additionally, cash refunds will not be provided under any circumstances for cancellations.


If you find yourself unable to attend your scheduled appointment, it is advised to cancel the appointment through the link provided in the confirmation email or by contacting the Surya Hospital call centre.

Cancellation via email or the call centre is permissible for all bookings until either the time of the appointment or the generation of the invoice, whichever occurs earlier.